Non-Functioning Item on Arrival Policy
Products from the factory are checked by our distributors to make sure all components are present and check all Image Intensifiers and Thermal units to make sure they are performing to our high standards before shipping. However, if the product should arrive in a nonfunctional condition the customer must report it to Huey Outdoors within seventy two (72) hours of receipt and we will gladly expedite an exchange of the product if the following conditions are met:
- The product was not modified or disassembled in any way as to void the factory warranty.
- The customer contacted us in a timely fashion and was issued a Return Merchandise Authorization (RMA) number.
Please keep in mind: We cannot accept physically damaged product. If the packaging is reasonably damaged (enough to believe the product inside suffered damage as well), do not accept delivery from the carrier. If delivery was accepted, and the product was damaged, Huey Outdoors should be notified within two business days of receipt, at which point we will assist the customer in contacting the carrier and invoking the insurance policy. Each incident will be handled on a case by case basis. We will take all necessary and rational steps to correct the problem in dealing with nonfunctioning products.
No return shipments will be accepted by Huey Outdoors without an RMA
It is under the full discretion of Huey Outdoors to allow or deny refunds which fall outside the scope of this policy.
We offer a 10 day refund policy on all products. You may return new, unused, and resalable items for a refund within 10 days of delivery. Product must include all accessories, paperwork, packing material etc. All refunds are subject to a 10% restocking fee unless the product was received inoperable. If the product was received inoperable we will gladly exchange or fully refund your purchase. You must notify Huey Outdoors within 48 hours of receipt to request a full refund on an inoperable item. Refunds will be paid by cashiers check and may take 7-14 days to process. To request a refund on an item you must request an RMA number. Please include the order number and use the contact form here to request an RMA number. Our refund policy is subject to our inspection of the condition and use of returned items.
IMPORTANT NOTE: If your order is returned without an RMA number it will not be accepted.